View the availability of contacts within and outside of your organization on your Mac desktop. Business-class voice and video Get secure, reliable communications with soft-phone features using Cisco Jabber for Mac, including HD voice and video, plus desktop sharing. That are not available in the deployment of Cisco Jabber for Mac that you are using. Status message 6. Voice Messages 2. Search or call bar 7. Custom Groups 4. Phone Controls 5. Recents Use My Computer for Calls You can tell Cisco Jabber for Mac to send calls to your computer or to your phone.

• Cisco Jabber For Mac 11.9 Pro
• Cisco Jabber For Mac 11.9 Free

When using the BCIT Staff Virtual Desktop, you may have difficulty with audio on Jabber and Zoom.
You may not be able to make calls using Jabber and will see this icon at the bottom of your Jabber window:

In Zoom, there may be intermittent problems with sound quality and latency (delays).

Cause

The Virtual Desktop operating system and the user’s own operating system aren’t correctly communicating about the computer’s available audio equipment.

Resolution

Installing two helper applications on the user’s personal computer will correct the problem and prevent its recurrence.

Installing the Cisco JVDI client (for Jabber)

In a web browser outside of the Virtual Desktop:

1. Download the Cisco JVDI Client for Windows .zip file to your computer and extract its contents.
2. Double-click on “CiscoJVDIClientSetup-x86_64.msi” in the extracted folder and follow the prompts to accept the terms and install the software.

You should now be able to make calls using Jabber in the Virtual Desktop and will see this icon at the bottom of your Jabber window:

Installing the Zoom Citrix HDX Media Plugin (for Zoom)

In a web browser outside of the Virtual Desktop:

1. Download the Zoom Citrix HDX Media plugin file to your computer.
2. Ensure that you’re not currently running Citrix Receiver and double-click the file and follow the prompts to accept the terms and install the software.

You should now notice improvements in overall sound quality and latency when using Zoom in the Virtual Desktop.

More information about using BCIT communication tools

How do I uninstall Cisco Jabber on a Mac?

How do I remove Cisco Jabber on a Mac?

To uninstall Cisco Jabber:

1. In the Finder sidebar, click Applications.
2. Drag the Cisco Jabber app from the Applications folder to the Trash (located at the end of the Dock).
3. Then choose Finder > Empty the Trash.

Cisco Jabber For Mac 11.9 Pro

Cisco Jabber For Mac 11.9 Free

4. If you will be reinstalling Cisco Jabber, restart your Mac before performing the Cisco Jabber Installation.